June 19, 2025

Streamlining IT Ticketing with NLP and AI Agents

AI on AWS,AIOps,Artificial Intelligence,Customer Support/AI,IT Automation,IT Management,Machine Learning,Machine Learning in IT,NLP and AI Agents,

Redefining IT Support in the Digital Age In today’s fast-paced digital environment, traditional IT support models—characterized by manual ticketing, slow resolution times, and rigid workflows—are quickly becoming obsolete. Modern businesses and users expect more: instant support, personalized experiences, and minimal downtime. As organizations face rising expectations and complex infrastructure, the integration of Artificial Intelligence…

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June 18, 2025

Top BCDR Trends Redefining Backup Strategies in 2025

AI on AWS,AIOps,Application Support Services,backup and recovery,BCDR,Cloud Infrastructure,Data Storage,Disaster Recovery,IT Automation,IT Infrastructure,IT Management,Machine Learning in IT,Managed Services IT,

BCDR Is No Longer Just About Backup Backup no longer ensures survival. Cyberattacks, hardware failures, natural disasters strike without warning. Recovery speed defines continuity. Delays in operations cause losses. Recovery must be seamless. Operations must resume without disruption. Business continuity demands proactive strategies. Backup is one layer in a broader framework. From Backup to…

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