April 29, 2025

Outsourcing vs Freelancers: Who’s Trustworthy with Your Data?

Customer Support/AI,IT Infrastructure,IT Management,Managed Services IT,Outsource technical support,outsourced customer support,outsourced web hosting support,Server Management,Support Ticket Management,

Security First: Outsourcing IT Support vs Hiring Freelancers As businesses continue to scale digitally, outsourcing critical functions like customer support, IT, and back-office operations has become a common strategy. Two popular options dominate the landscape: hiring freelancers or partnering with outsourced support providers. While both models offer flexibility and cost savings, there's a major…

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April 24, 2025

Revolutionizing Support Tickets with AI & Analytics

Customer Support/AI,IoT,IT Management,Managed Services IT,outsourced customer support,Support Ticket Management,

How AI & Analytics Are Transforming Support Ticket Management As we navigate today’s fast-paced digital era, delivering swift, personalized, and efficient customer support ticket has become essential for driving business success. With support ticket volumes rising due to increased digital interactions, customers expect swift resolutions and meaningful engagement. To meet these demands, companies are…

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