Customer Support

Boost customer satisfaction & Reduce cost per customer with 100% White Label & 24×7 Seamless Support

Customer Support

actsupport offers reliable outsourced customer support since 2001. Our team of professionals deliver the extra edge with streamlined process, dependable delivery & subject matter experts to meet your service needs. The high quality standards, stringent monitoring / audits and robust training methodology ensures seamless services.

Billing Support

We handle Billing support for most of our existing clients and they highly admire our operations. We clearly understand that billing support is time critical and 24/7 service is required. We have highly experienced team of experts dealing with various billing software like ModernBill, PerlBill, ClientExec and so on. We offer extensive range of billing tasks which includes – managing billing cycle, resending invoices, manual account suspensions / cancellations, information update, recreating accounts and many more.

Pre and Post Sales Support

The most Significant, indispensable and demanding service for any business to live on is the sales service. Rendering 24/7 Sales in-house support is difficult and unfeasible for many companies to keep their customers satisfied all the times. But by outsourcing the service, you are promised of best results. Our experts, highly qualified techs and well-experienced team will assist in Pre-sales and Post-sales support over Phone, Email & Chat.

Support Channels

24x7x365 Professional Multi-Tiered Live Chat, Helpdesk and Phone Support Services.

Live Chat

100% White Label Support
Real Time Response
24×7 Assistance
Pre / Post Sales Support
Qualified Service

Help Desk

100% White Label support
Quick Resolution Time
24×7 Assistance
Non Automated Response
Pre / Post Sales Support

Phone Support

100% White Label Support
Less Hold Time
24×7 Assistance
Courteous Agents
Pre / Post Sales Support

CHOOSE YOUR PLAN

Plans and Pricing

CHOOSE YOUR PLAN

An Optimized Managed Machines Platform

$2.8/ticket

Per Ticket Plan

500 Tickets / month
Save Upto $300 / month
30 mins Response Time
100% White Label Support

Choose Your Plan

Upto 50 tickets / month @ $3.4 / ticket = $170 (50 tickets)

$22/ Server/Month

Server Monitoring

24×7 Availability
Proactive Server Monitoring
Instant Notifications
Real Time Bandwidth Monitoring

Choose Your Plan

L1, L2, L3/

Dedicated Plan

24×7 Team Coverage
High Availability
Disaster Recovery Set Up
Shell/Bash Scripting
3rd Party Scripts Installation
Kernel Upgrades
Emergency Administration
SPOC – DataCenter Communication

Know More

We Proudly Support

We provide support solutions from certified and experienced engineers

Client Testimonials

They’re happy about doing business with us

Keep up the great work team! “You have a super support team up there!!! Always fast to reply to any requests.. Just a pleasure to work with…”

Charles

Canada

I appreciate all the effort actsupport has delivered in the past 5 years and I am confident the quality will remain top notch as usual. Keep up the good work.

Mark Apruzzese

USA

GREAT Sam! Great job keeping up with all the cases/requests the past few days. Jay, Steve, Sam keep up the good work! Work hard today, so you can enjoy your day off tomorrow. Great work team!

Charles Haddad

Canada

I am happy too, as the big sale days went smoothly and the admins here were proactive and contributed quality support. The team will continue to provide the same quality of support and I am working with them closely.

Shahed

USA

Very glad when we saw your contribution on clearing the “Bank Account Approval” queue and 1000+ are a remarkable milestone set ever in the history. Keep up the great work!!! Way to go!!! I sincerely want to learn about how you made that possible!! Once again thanks for all your hard work and dedication so far.

Charles

Japan

Hello Mike, There’s already quite a noticeable difference in the support. The techs seem to be taking more interest and reading tickets more thoroughly. I’ll get back to you after I will review the efforts next week. But just wanted to thank you.. Cheers!

Virat Shah

USA

Keep up the great work!!! 59 Chats in one day and 100% Customer Satisfaction RATING!! Great Job Guys, Thats awsome! Nice work.

Michael

New York

Virat Shah

USA

I have gone through the sub categorization files in more depth and I am very pleased with the results. You guys are doing an excellent job with the categorization and I think this will be very helpful for us in the future. Keep up the great work here!

Customer Support