Cloud Infra Management

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Cloud Infrastructure Management Services

It’s time to evolve beyond the conventional outsourced IT support service models. actsupport’s Cloud Infra Management support services brings to the desk a comprehensive portfolio helping clients worldwide to build and operate different cloud delivery models. Some of our capabilities are listed below. Signup to know about actsupport’s capabilities and how it can help reduce spending on IT assets and staffing while you’re focused on new business innovation and sales/marketing promos.

Monitoring and Capacity Planning

  • Proactive monitoring of your Network, servers and services
  • Setting up the monitoring server ground up
  • Agent configuraton for resources and services monitoring
  • Configure appropriate tools for application performance and log monitoring

DevOps Automation

  • Ansible, work flow automation, orchestration and version control
  • Continuous deployment, integration and delivery
  • Deploy instances on any cloud or virtualization platforms
  • Automate instance provisioning, role installation and cluster deployments
  • Write work flows for error free faster deployments and more…

Build, Operate & Support End-To-End Managed Cloud Support Services

  • Public cloud (AWS, Azure, Openstack)
  • Private cloud (VMware, Citrix Xen, Hyper-V, Redhat virtualization)
  • Hybrid cloud
  • Data center virtualization and managing cloud infrastructure
  • Extensive knowledge in multiple cloud platforms and vendors
  • Deploy VM and configure high availability

Consulting and Enablement Services

We work with your inhouse team to understand the infrastructure, services offered, audience and the desired goals. Then, we go about recommending a suitable cloud platform. In case you already are evaluating a product or platform we can co-opt and work together to achieve our end goals. Our consulting services would certainly help decrease risks of business disruption and increase ROI.

Storage Appliance Management (SAN, NAS, ISCSI)

We configure new storage appliances, monitor, report on availability, utilization and performance, capacity addition and replication. Perform maintenance and patch upgrades.

Network and Routers/Firewalls Management

  • Day to day monitoring and managing of data center network environment
  • Maintain network quality
  • Constant monitoring of bandwidth utilization, network availability,and interface availability
  • Deploy and manage firewalls
  • Configure VPN, NAT, and ACL rules
  • Manage and support standard Cisco gear

Backups Management (snapshot and file level)

  • Handle various backup methods like file level and snapshot
  • Install and configure core backup servers and agents
  • Configure scheduled backups, setup notifications and monitoring
  • Configure virtual backup appliances and integrate it with a virtual DC

Readiness Assessment and Migration Strategy Planning

actsupport has developed a set of processes to help you assess your organization’s current migration readiness state. The Readiness Assessment is completed interactively in a cross-group setting, involving key personnel and team members from across the IT organization, to build a standard view of the current state. Our Readiness assessment workbook provides ways of looking at your IT environment through different lenses to make sure all of your business requirements are addressed. Our RA plan broadly covers: Cloud suitability and Optimal migration path, Setting up migration portfolio and pilot phase execution, impact of migration on TCO.

Disaster Recovery Consulting and BCP Planning

  • Virtual replication and Site to site replication (Zerto, Veeam)

From helping you write a BCP plan to making you understand RTO/RPO metrics to find the value of a DR strategy we can go above and beyond to ensure that your infrastructure is completely protected from any threats. We have experience working with different DR products and are capable of maintaining a DR run book and execute it for full,partial failover tests and failback tests.

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Client Testimonials

They’re happy about doing business with us

Keep up the great work team! “You have a super support team up there!!! Always fast to reply to any requests.. Just a pleasure to work with…”

Charles

Canada

I appreciate all the effort actsupport has delivered in the past 5 years and I am confident the quality will remain top notch as usual. Keep up the good work.

Mark Apruzzese

USA

GREAT Sam! Great job keeping up with all the cases/requests the past few days. Jay, Steve, Sam keep up the good work! Work hard today, so you can enjoy your day off tomorrow. Great work team!

Charles Haddad

Canada

I am happy too, as the big sale days went smoothly and the admins here were proactive and contributed quality support. The team will continue to provide the same quality of support and I am working with them closely.

Shahed

USA

Very glad when we saw your contribution on clearing the “Bank Account Approval” queue and 1000+ are a remarkable milestone set ever in the history. Keep up the great work!!! Way to go!!! I sincerely want to learn about how you made that possible!! Once again thanks for all your hard work and dedication so far.

Charles

Japan

Hello Mike, There’s already quite a noticeable difference in the support. The techs seem to be taking more interest and reading tickets more thoroughly. I’ll get back to you after I will review the efforts next week. But just wanted to thank you.. Cheers!

Virat Shah

USA

Keep up the great work!!! 59 Chats in one day and 100% Customer Satisfaction RATING!! Great Job Guys, Thats awsome! Nice work.

Michael

New York

Hello Mike, There’s already quite a noticeable difference in the support. The techs seem to be taking more interest and reading tickets more thoroughly. I’ll get back to you after I will review the efforts next week. But just wanted to thank you.. Cheers!

Virat Shah

USA

I have gone through the sub categorization files in more depth and I am very pleased with the results. You guys are doing an excellent job with the categorization and I think this will be very helpful for us in the future. Keep up the great work here!

Hudson, Matthew

Canada

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