Technical Support

We help to maintain your Business Continuity and IT Performance via Multi Channel Support
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Technical Support

Outsourced technical support services from actsupport can help you maintain business continuity and IT performance for multi-vendor hardware and software solutions. Our portfolio extends to provide L1, L2, L3 Technical Support, Service Installation, Problem Replication & Diagnostics, Billing, Invoicing and Escalation Support services delivered through different channels such as Phone, Email, and Chat.

Support Features

We offer Shared, Semi-dedicated and Dedicated support models.

Business Critical Services

actsupport’s Business-critical services ensure the best performance and high availability of all your server hardware/software, networking, and storage devices and help to improve the operational efficiency.

  • 24×7 Designated technical support team.
  • Uninterrupted Communication channels.
  • ITIL based services.
  • Data / Service level security.
  • Custom Support plans.
  • Pre-defined SLA.

Managed Security Services

actsupport has been providing IT Security and implementation of service to small and medium scale enterprises. We are experts in designing secure IT and Management Information systems for your organization, which can help you in maintaining a competitive advantage at an affordable cost.

Security Strategy
  • Evaluate the current security environment.
  • Determine appropriate levels of security and operating model.
  • Implement a security strategy.
Enterprise Security Services

Determine a proactive step towards ensuring safe and secure computing environments.

Extended Enterprise Security

Design and deploy appropriate technologies to protect the enterprise.

Cyber Security

In-depth analysis of threats and implementing adaptive responses.

Remote Blade Server Support

actsupport’s Remote Blade hardware and software support services help customers to manage their complete setup at any level of support possible through remote services except the onsite assistance / hardware replacement, network setup, and physical hardware migration.

  • Blade Hardware / Firmware / Management software provisioning / upgrade and SAN integration.
  • Setting up system tools like iLO, VC, iDRAC and KVM etc.
  • Assistance to Clients / Onsite Technicians on Maintenance tasks through Phone / Remote assistance tools.
  • Provisioning technical support on Virtual servers / network / switches.
  • Backup management – scheduling / restoration.
  • Monitoring and troubleshooting.
  • Disaster recovery planning and technical support.
  • Hardware Expertise – HP Bladesystem, DELL, IBM BladeCenter, Egenera BladeFrame and Fujitsu BX900.

Network Support Solutions

An efficient network means you can operate more cost-effectively, support users and business objectives. actsupport can help you to stay ahead of these challenges with a network that is responsive to business needs.

actsupport can deploy a new generation of wide area network (WAN) optimization solutions capable of real-time collaboration.

Our Services Include
  • Network Application Services.
  • Network Management Services.
  • Network Cloud infrastructure Services.
  • Unified Communications / UCaaS.
CHOOSE YOUR PLAN
Cost Effective Plans For You!
CHOOSE YOUR PLAN

Customize the plans as per your requirement

$2.8/ticket

Per Ticket Plan

  • 500 Tickets / month
  • Save Upto $300 / month
  • 30 mins Response Time
  • 100% White Label Support

Choose Your Plan

 

Upto 50 tickets / month @ $3.4 / ticket = $170 (50 tickets)




$22/ Server/Month

Server Monitoring

  • 24×7 Availability
  • Proactive Server Monitoring
  • Instant Notifications
  • Real Time Bandwidth Monitoring

Choose Your Plan





L1, L2, L3/

Dedicated Plan

  • 24×7 Team Coverage
  • High Availability
  • Disaster Recovery Set Up
  • Shell/Bash Scripting
  • 3rd Party Scripts Installation
  • Kernel Upgrades
  • Emergency Administration
  • SPOC – DataCenter Communication
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We Proudly Support​

We provide support solutions from certified and experienced engineers 

Client Testimonials

They’re happy about doing business with us

Keep up the great work team! “You have a super support team up there!!! Always fast to reply to any requests.. Just a pleasure to work with…”

Charles

Canada

I appreciate all the effort actsupport has delivered in the past 5 years and I am confident the quality will remain top notch as usual. Keep up the good work.

Mark Apruzzese

USA

GREAT Sam! Great job keeping up with all the cases/requests the past few days. Jay, Steve, Sam keep up the good work! Work hard today, so you can enjoy your day off tomorrow. Great work team!

Charles Haddad

Canada

I am happy too, as the big sale days went smoothly and the admins here were proactive and contributed quality support. The team will continue to provide the same quality of support and I am working with them closely.

Shahed

USA

Very glad when we saw your contribution on clearing the “Bank Account Approval” queue and 1000+ are a remarkable milestone set ever in the history. Keep up the great work!!! Way to go!!! I sincerely want to learn about how you made that possible!! Once again thanks for all your hard work and dedication so far.

Charles

Japan

Hello Mike, There’s already quite a noticeable difference in the support. The techs seem to be taking more interest and reading tickets more thoroughly. I’ll get back to you after I will review the efforts next week. But just wanted to thank you.. Cheers!

Virat Shah

USA

Keep up the great work!!! 59 Chats in one day and 100% Customer Satisfaction RATING!! Great Job Guys, Thats awsome! Nice work.

Michael

New York

Hello Mike, There’s already quite a noticeable difference in the support. The techs seem to be taking more interest and reading tickets more thoroughly. I’ll get back to you after I will review the efforts next week. But just wanted to thank you.. Cheers!

Virat Shah

USA

I have gone through the sub categorization files in more depth and I am very pleased with the results. You guys are doing an excellent job with the categorization and I think this will be very helpful for us in the future. Keep up the great work here!

Hudson, Matthew

Canada

Case Study

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