Web Hosting Support

Multi Channel Support (Email, Chat & Call)
as a Managed Service or through a team of Hired Engineers

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Web Hosting Support

actsupport offers 24×7 managed web hosting Services for hosting providers across the globe, since 2001. With a team of skilled and experienced professionals we are capable of handling L1, L2 and L3 queries. We specialize in setup and administration of Windows, Linux servers and widely known hosting control panels. Our dedicated web hosting support staff works exclusively for you independently and they would co-ordinate with your in-house support team. We offer Shared, Semi-dedicated and Dedicated support models via different support channels . Our client rely on us for our honest and consistent effort to outperform their need’s. You can gain reliable Web Hosting Support from actsupport that will boost your company’s continuity and overall efficiency. We mean business and that’s why our clients rely on us for managing their infrastructure while they focus on Sales and Marketing.

Support Features

We offer Shared, Semi-dedicated and Dedicated support models.

  • 24x7x365 Availability
  • Server Monitoring
  • Server Migration
  • Multi Channel Support
  • Server Hardening
  • Anti-spam Setup
  • DDOS Protection
  • Server Backup & Restoration
  • Server Performance Optimization
  • Hack Analysis
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Plans and Pricing
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SILVER

Basic Pack

$399 / month

No. of servers supported: Up to 10 No. of admin hours: 3

  • Tickets/Chats 50 instances / month
  • HIGHLIGHTS 30 minutes of expert consultation+ Monthly health report summary
  • * Additional server admin tasks: $25 / hour
  • ** Additional chat / ticket instance: $2 / instance.
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*** Wherever live chats are NA, number of chat instances will be added to tickets.

GOLD

Basic Pack

$599 / month

No. of servers supported: Up to 20 No. of admin hours: 8

  • Tickets/Chats 100 instances / month
  • HIGHLIGHTS 30 minutes of expert consultation+ Monthly health report summary
  • * Additional server admin tasks: $20 / hour
  • ** Additional chat / ticket instance: $1.5 / instance.
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*** Wherever live chats are NA, number of chat instances will be added to tickets.

PLATINUM

Basic Pack

$999 / month

No. of servers supported: Up to 30 No. of admin hours: 20

  • Tickets/Chats 150 instances / month
  • HIGHLIGHTS Includes 24/7 server monitoring (basic)+ 30 minutes of expert consultation+ Monthly health report summary
  • * Additional server admin tasks: $15 / hour
  • ** Additional chat / ticket instance: $1 / instance.
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*** Wherever live chats are NA, number of chat instances will be added to tickets.

**** Unused server admin hours will be carried forward to next month.

Did not find a plan that suits you?

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to get help choosing the plan that fits you!

Common issues and tasks

Some of the common issues and tasks we deal with

Some common issues covered under Tickets and Chat support instances

  • First response to live chats/tickets within the agreed SLA
  • Resolve issues within the agreed SLA and escalate tickets as defined in SOP.
  • Basic tasks on a VM operating system and fixing services already installed by following KB on common issues.
  • Add additional resources to VM (Memory, CPU, Disk)
  • Tweak firewall and acl rules in servers
  • Troubleshooting issues associated with installed roles and services (WWW, FTP, Mail, MySQL /MS-SQL)
  • Troubleshooting web service extension related issues.
  • Mail box management and SQL backup/restore
  • Install, configure, and troubleshoot issues associated with CMS WordPress, Joomla, Dot net-Nuke etc.
  • Making changes to configuration files (Apache, php.ini, IIS metabase) as applicable to resolve service issues.

Some common tasks included in the server admin hours

  • Install Hypervisor and Initial configuration kick off
  • Installing OS / setting up dedicated server / delivering manual order where necessary
  • Installing applications and roles/services and features
  • Migration of accounts/websites/SQL DB’s/mail boxes
  • Apache/IIS tuning for performance, MySQL/MS-SQL optimization
  • Setup MySQL replication, web server load balancing
  • Setup new mail server, Install/configure spam protection utilities
  • Server Hardening and patching
  • Setup alerts monitoring for resource usage and services and generate monthly health report
  • Configure backups and job scheduling
  • Template build and automating deployments, OS images (LAMP, LEMP, SQL), Windows OS.
  • API server management and integrations
  • Installation of Gitlabs and configuration

We Proudly Support​

We provide support solutions from certified and experienced engineers 

Client Testimonials

They’re happy about doing business with us

Keep up the great work team! “You have a super support team up there!!! Always fast to reply to any requests.. Just a pleasure to work with…”

Charles

Canada

I appreciate all the effort actsupport has delivered in the past 5 years and I am confident the quality will remain top notch as usual. Keep up the good work.

Mark Apruzzese

USA

GREAT Sam! Great job keeping up with all the cases/requests the past few days. Jay, Steve, Sam keep up the good work! Work hard today, so you can enjoy your day off tomorrow. Great work team!

Charles Haddad

Canada

I am happy too, as the big sale days went smoothly and the admins here were proactive and contributed quality support. The team will continue to provide the same quality of support and I am working with them closely.

Shahed

USA

Very glad when we saw your contribution on clearing the “Bank Account Approval” queue and 1000+ are a remarkable milestone set ever in the history. Keep up the great work!!! Way to go!!! I sincerely want to learn about how you made that possible!! Once again thanks for all your hard work and dedication so far.

Charles

Japan

Hello Mike, There’s already quite a noticeable difference in the support. The techs seem to be taking more interest and reading tickets more thoroughly. I’ll get back to you after I will review the efforts next week. But just wanted to thank you.. Cheers!

Virat Shah

USA

Keep up the great work!!! 59 Chats in one day and 100% Customer Satisfaction RATING!! Great Job Guys, Thats awsome! Nice work.

Michael

New York

Hello Mike, There’s already quite a noticeable difference in the support. The techs seem to be taking more interest and reading tickets more thoroughly. I’ll get back to you after I will review the efforts next week. But just wanted to thank you.. Cheers!

Virat Shah

USA

I have gone through the sub categorization files in more depth and I am very pleased with the results. You guys are doing an excellent job with the categorization and I think this will be very helpful for us in the future. Keep up the great work here!

Hudson, Matthew

Canada

Case Study

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